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Use this page when your AI app cannot connect to TryRoki or can connect but does not use the tools.

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Connection fails outright

Check these first:
  • The server URL is exactly https://app.tryroki.com/mcp/articles.
  • If you use an API key, the header is exactly Authorization: Bearer YOUR_API_KEY.
  • You replaced YOUR_API_KEY with the API key from the TryRoki MCP integration page.
  • If you use a connect-token URL, you copied the full URL from TryRoki.
  • Your network or company firewall allows the AI app to reach https://app.tryroki.com.

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OAuth completes, but no tools appear

Try these steps:
1

Reconnect the app

Remove the TryRoki connector from your AI app, then add it again.
2

Scan tools again

In ChatGPT, run Scan Tools again after OAuth finishes. In other clients, restart or refresh the MCP server.
3

Check the workspace

Make sure you signed in to the TryRoki account that owns the workspace you want to use.

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Tools appear, but the model never calls them

Ask directly for TryRoki by name on the first request:
If the client asks for tool approval, approve the TryRoki tool call. Some apps do not call newly installed tools until you mention the tool or connector by name.

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Health check

Support may ask you to test the health endpoint:
It returns the server version, spec revision, tool count, and whether your workspace has completed a successful MCP call.